The LKA Group's service standards are based on our fundamental philosophy to "build-in" quality at the start of the investigation process. To achieve this we adhere to the following procedures:
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Ensure that we understand what our clients needs, then document and systemise these requirements into the LKA Group operating procedures, develop key performance indicators (KPI's) and train our key people accordingly. |
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The LKA Group's KPI's are incorporated into the internal performance assessment of all client investigations. |
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The LKA Group has dedicated quality assurance managers in both the factual and surveillance area. Our managers assess each investigation and provide a copy of this assessment to the investigator and monitor their performance on an ongoing basis. |
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This process is linked to our training and ongoing development program to ensure that our services continuously improve and exceed the changing needs of our clients. |
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The LKA Group also has extensive quality control procedures and dedicated administrative support systems. |
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In 2001 the LKA Group successfully achieved Quality Assurance Certification to AS/NZS ISO 9001:2000. The certification of our quality management systems incorporates the provision of all of our services including factual and surveillance investigations.
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