Website LKA Group
LKA Group is a national private investigation firm, with different teams conducting loss adjusting, workplace, workers compensation, surveillance, and fraud investigations. We are looking for an all-round superstar to support our loss adjusting team to carry out investigations, assessments and settlement of property and liability claims. The Loss Adjusting team sits in our head office in Carlton, where you will work with a direct manager, a great team of experienced adjusters, our knowledgeable administration staff and senior management. You’ll also get to work with our interstate teams and build relationships with our clients (primarily insurers and lawyers).
Here’s what the role looks like:
- You will review new claims as they come in, and help determine and instruct whichever team member is best placed to conduct them. You’ll prepare templates for the claim and you’ll be trained to complete Freedom of Information, police, fire, and other requests as needed. This will include some training on our specialist investigative tools, particularly if you’re interested in this area
- You will make sure our clients are regularly updated on all active claims, working with our team of adjusters to communicate, strategise, report and administer each claim. Where appropriate and with support, you may also conduct your own claims
- You will use different software and Office tools to prepare claims reports, attachments and invoices, and issue them to clients. With training, you may also complete quality review of the reports submitted by our team
- You will record all your actions on our different case management systems, and help extract that data to provide monthly reports to our clients, the Loss Adjusting Manager and the management team. You will also participate in team meetings, and help the Loss Adjusting Manager with other projects and events in the professional community
We are looking for someone with exceptional time management and administration skills, and a team player who is solution-focussed and ready to try new things. We set ourselves apart from other firms through our quality review processes, for which you will need dedication and a fantastic eye for detail, and through the way we strategise each claim to make sure we provide the best possible service – so your creativity and ideas will be welcomed.
What it’s like to work for us:
- You’ll be a valued member of our local team, the administration team, and the Loss Adjusting team, and you’ll quickly become a part of our family
- We love feedback and suggestions, and we will listen to you and your ideas
- You’ll have the flexibility to work from home or our fresh, open-space office in Carlton, and we are very open to discussions about your work hours
- You’ll be fully trained on the key elements of your role and you will have lots of opportunities to lean more and develop your role to suit your interests across all aspects of the business
- You’ll get to go to industry conferences, seminars, and other events
- Your remuneration and benefits will reflect your experience when you join us, and as you grow and develop in the role
To apply, please send us your resume and a cover letter telling us about:
- Your proactive approach to case management and administration
- Your excellent written and verbal communication skills
- Your eye for detail
- Your ability to learn new software and processes easily including Microsoft Office experience
- Your interpersonal approach – how you work and communicate with others in teams
- Your experience in liability claims, property claims, law or loss adjusting
Please try to keep it under two pages, and don’t hesitate to give us examples!
We are looking for the perfect addition to our LKA family: someone who will grow into the role and build their skills and knowledge, and will embody our core values and client-focussed ethos. If you have questions, please get in touch with Eden Elliott on 9340 3210.