Website LKA Group
Role: Case and Client Account Manager – Workers Compensation
Salary: Pending experience
Role Type: Full Time – Office based (Carlton)
ARE YOU:
- Intent on excellence and high quality
- Organised and results driven
- Diligent and committed to your goals
WE:
- Are innovative and creative in forging solutions for clients
- Are diligent and committed to establishing the true facts and evidence on behalf of clients
- Want to be seen as specialists in complex investigations
LKA Group is a national private investigation firm, with different teams conducting loss adjusting, workplace, workers compensation, surveillance, fraud investigations and training. We are a national professional services firm, with strong and experienced teams providing expertise in several interesting areas. Visit www.lkagroup.com.au, www.wiseworkplace.com.au and www.wiseworkplacetraining.com.au for more information.
Our Values:
- Care about each other and our clients and their individual needs
- Are innovative and creative in forging solutions for clients
- Show integrity – Are diligent and committed to establishing the true facts and evidence on behalf of clients
- We make a difference by making very interaction memorable
- We work as a team collaborate and share ideas and knowledge
The Role
An exciting opportunity is now available for a dedicated and enthusiastic individual to join our VIC/NSW Workers Compensation team in the role of Case and Client Account Manager. You will be responsible for providing support and guidance to aid the ongoing development of our investigation team, be responsible for driving business development, maintaining and developing relationships with our clients, have a relentless focus on quality in everything we do, and staying abreast of changes in the legislation and marketplace.
We offer a competitive above award salary, and the opportunity to work with an awesome crew! You will be provided with a unique and individual professional development plan. We love feedback and suggestions, and we will listen to you and your ideas. You’ll be fully trained on the key elements of your role and you will have lots of opportunities to lean more and develop your role to suit your interests across all aspects of the business. We also offer a broad range of cultural initiatives and workplace projects enabling your professional development.
Your Key priorities will be to:
- Quality review of factual investigation reports
- Assist in recruiting and developing a team of passionate and highly skilled investigators in order to deliver quality outcomes
- Build and maintain relationships with existing and new clients
- Maintain, improve and manage workflows always ensuring quality of outputs and timeliness is maintained
- Support the development of a budget and maintaining operating margins
- Be seen as the ‘expert’ in Workers Compensation
Your skills and qualifications should include:
- Demonstrated leadership skills
- A strong background in technical claims management
- Experience in Workcover, liability or CTP claims preferred
- Experience working with injury claims for an insurer and/or liaising with employers would be considered favourable
- A current driver’s licence
- Extensive knowledge of the Workers Compensation in VIC, in particular claims management
- Knowledge of the NSW Workers Comp scheme is also desirable
- Exceptional communication skills
- Be highly organised and have the ability to multi-task
- Bachelors Degree (or equivalent) would be an advantage
Application Process:
To apply, please email your resume and a cover letter to careers@lkagroup.com.au Make sure you tell us about:
- Your specific workers compensation/insurance experience;
- Your proactive approach to assignments and your ethos;
- Your excellent written & verbal communication and Microsoft Office skills;
- Your ability to manage your time well;
- How you align with our core values.
Applicants will be shortlisted, then complete a phone interview. Shortlisted applicants may be asked to complete a short task before moving to a face-to-face interview.
For more information please contact Janet Costa on 03 9340 3222.
We strongly encourage people to apply if you are or identify as LGBTQIA+, Aboriginal or Torres Strait Islander, disabled or neurodiverse, or culturally and linguistically diverse. Please note that our office has stairs.