Factual Case Manager

We are seeking a case manager to oversee and support the pending claims investigations conducted by our team of investigators, working in our head office with our small team of workers compensation staff alongside teams conducting other kinds of investigation. You will also get to know our interstate teams, and build relationships with our insurer clients.

Here’s what the role looks like:

• You will build and maintain excellent relationships with our local team, our investigators and our clients.
• You will review new claims investigations as instructions are received and identify and instruct the investigator who is best placed to conduct them. You will work with the client and the investigator to plan the investigation, with the support of our dedicated administrators.
• You will stay in touch with your investigators during each claim, keeping your clients regularly updated on progress. You’ll be responsible for managing deadlines, providing strategy advice to investigators, reviewing their work, and generally making sure the investigation complies with the insurer’s requirements.
• You will be fully trained to complete quality review of pending claims, investigation reports and statements, and any other claim types that interest you. You will review and approve invoices generated by our administrators, keeping our financial goals in mind.
• You’ll need to stay on top of changes in relevant practice and legislation.
• You’ll have the support of our Investigations Manager and the Common Law team, but you’ll need to manage your own time and tasks and seek support from our administrators as needed.
• You will participate in workers compensation team meetings, learn our case management systems and process, and recruit and train new investigators.
• We also encourage you to arrange or attend team building events, investigator training, and industry functions, and we are always keen to hear your ideas for quality improvement and innovation.

We’re looking for someone who is:

1. Experienced in Victorian workers’ compensation claims, ideally in eligibility or case management;
2. A person of integrity, committed to quality service and best practice;
3. A demonstrated leader with strong team building skills;
4. Highly organised and a strong multi-tasker;
5. Exceptional at communicating verbally and in writing with all kinds of people (and you enjoy it too!). You are able to have difficult conversations which are respectful, confidential and improvement-focussed;

What it’s like to work for us:

• You’ll be a valued member of our workers compensation team, and you’ll be surrounded by people to provide you with support and training
• We love feedback and suggestions, and we will listen to you and your ideas
• You’ll have flexibility to work from home and from our fresh, open-space office in Carlton
• You’ll be fully trained on the key elements of your role and you will have lots of opportunities to lean more and develop your role to suit your interests across all aspects of the business
• You’ll get to go to industry conferences, seminars, and other events
• Your remuneration and benefits will reflect your experience when you join us, and your ongoing success in the role

If you are ready for your next challenge as part of our supportive team of workers compensation experts, please submit your application to careers@lkagroup.com.au. Make sure you tell us about how you meet each of the five criteria above, and how you align with our core values (on our website www.lkagroup.com.au)

Enquiries: Janet Costa
Ph: 03 9340 3214